Frequently Asked Questions

PRODUCTS

What are lash clusters?

Lash clusters are small groups of lashes designed to be applied underneath or along your natural lashes to create a customised lash look from the comfort of your home.

Do I need glue for application?

Yes! RIZADA clusters are not pre-glued, so you'll need a lash bond (glue) and seal for application and a secure finish. Both are essentials.

BEGINNERS: We recommend starting with a clear bond, as black bond can be a little messier to work with and mistakes are more noticeable. Clear bond makes application easier while you're still getting the hang of it!

Do I really need seal?

Yes! Seal helps remove any sticky residue from your bond, reduces tackiness, and gives your lash clusters a clean, comfortable finish.

Are RIZADA lashes reusable?

Yes! Our lash clusters can be reused with proper care. Gently remove any leftover adhesive, keep your lashes clean, and store them safely in their original case.

Are the lashes suitable for beginners?

Absolutely. Our clusters are designed to make achieving your desired lash look at home effortless. Like anything new, application may take a little practice.

APPLICATION & CARE

How do I apply my lash clusters properly?

Start with clean, dry lashes. Apply a thin layer of bond to the base of your natural lashes, following your bond's instructions. Wait until it reaches the recommended tackiness, then gently place each cluster underneath your natural lashes, close to the lash line without touching your waterline. Use your applicator to gently fuse the clusters with your natural lashes, then apply seal according to its instructions.

IMPORTANT: Do not apply bond like mascara or coat the entire length of your natural lashes. Apply only as directed by your adhesive's instructions.

BEGINNERS: Less is more! Start with a small amount of bond and apply your clusters one at a time. Take your time, and don't worry if it takes a few tries to get your desired look. Practice makes perfect!

Can I sleep or shower with my lash clusters on?

This depends on the bond used and its instructions. Avoid excessive moisture and friction, and follow your bond and seal's wear-time guidance.

How do I remove my lash clusters?

Use a remover specifically suitable for your lash adhesive and follow its instructions. Never pull or force the clusters off, as this can damage your natural lashes.

MAKEUP REMOVER BALM: Only use a balm if it is suitable for your lash adhesive. Allow it to work according to its instructions, then gently slide the clusters off once the bond has loosened.

MICELLAR WATER: Not all micellar water removes lash bond effectively. Check that your remover is compatible with your adhesive, and never force the lashes off.

Never pull, tug, or pick at your lash clusters. If they don't slide off easily, apply a suitable remover and allow more time.

SHIPPING & ORDERS

Where do you ship?

We ship across the UK, North America, and Europe. Available destinations and shipping options are shown at checkout.

Do you offer local pickup?

Yes! Free pickup is available in select locations.

LONDON: DM us on Instagram to arrange a pickup.

VANCOUVER: Pickup is available occasionally, depending on stock availability and when orders are being brought over. Follow us on Instagram for updates: @rizadatl.

When will my order be dispatched?

Orders are prepared and packed with care. Dispatch times may vary, so please refer to the shipping information provided at checkout.

Can I return or exchange my lashes?

For hygiene reasons, opened lash products cannot be returned unless required by applicable law. If your order arrives damaged or incorrect, please contact us with your order details and photos so we can look into it.

STILL HAVE QUESTIONS?

For product or order enquiries, email info@rizadatl.com.

For collaborations, email collab@rizadatl.com.